Rich Fire Protection Company, Inc. works in partnership with APi National Service Group (APi NSG) to manage national accounts. By partnering with APi NSG, one of the largest and most respected service and system providers in the field of fire protection, you’ll experience the convenience of working with a single qualified resource to better manage their properties’ fire protection and life safety systems.
APi National Service Group
APi NSG specializes in fire protection services and provides a single point of contact for customers with a regional or national portfolio of properties and a desire for a coordinated and consistent level of service for inspections, maintenance and repair of their fire suppression and life safety systems. We are committed to offering the finest customer-driven service while finding new and better ways to maximize results and minimize waste. With more than 80 branch office locations in the United States and 18 in Canada, wherever our customers are located – we are there for them.
We strive to build long term relationships with our clients by assembling a team dedicated to providing exceptional customer service, responsiveness, safety and integrity. We never compromise our values. We are our clients’ one point of contact to provide coordinated service for every level of their fire protection and life safety system needs. We believe strongly in creating and maintaining a caring and enduring relationship with our customers. Above all, we enjoy our work… and take pride in combining small company abilities with large company advantages.
Services provided by APi NSG include code-required testing and inspections, repair/maintenance services, and retrofits of fire suppression and life safety systems. We inspect and service all types of fire suppression and life safety systems including fire sprinkler systems (wet, dry, pre-action, deluge, anti-freeze and standpipes), fire pumps, alarm and detection systems, emergency lighting, portable extinguishers, backflow devices and special hazards systems.
National Account Customers
Our National Account customers achieve greater consistency by working through one point of contact and can be assured that their fire protection and life safety systems will be regularly inspected, tested, repaired and serviced to optimize system performance and reliability.
One Phone Number: APi NSG‘s representatives support clients 24/7 with a toll free number for service anywhere in the United States or Canada. Representatives dispatch the service calls to the appropriate fire protection branch office or affiliate for immediate service and follow up.
24 Hour Emergency Service: 888.274.8595
Dedicated Client Account Team: A dedicated account representative and administrator are assigned to each customer for all day-to-day support and servicing.
Coordinated and Consistent Level of Service for all Properties: APi NSG provides our customers with the assurance that their facilities’ fire suppression and life safety systems are regularly tested, inspected, and serviced to achieve optimal performance and insurance savings.
Centralized Accounting: All client invoices are generated from APi NSG and all payments are remitted to APi NSG.
Customized Services: Many clients require customized services. Our APi NSG account team works with our clients to ensure our services meet their specific needs.
Client Portal: Our customers enjoy 24/7 access to our web-based database management program which allows for easy viewing of inspection reports, site information, customer satisfaction surveys, and many more complimentary features. This tool is highly beneficial to store managers, facility managers, corporate offices and any other individuals that require constant updates on the status of their properties.
Complimentary Training: Upon request, APi NSG coordinates both formal and informal training for our National Account clients on the operation and maintenance of their fire protection and life safety systems. We also provide training on code-required testing/inspection requirements to enhance your understanding and management of fire and life safety-related equipment. In addition, APi NSG can assist you with the development of a regular preventative maintenance program.